Chandarkala

Cart

Privacy Policy

Introduction

This Privacy Policy describes how CHANDER KALA PERFUMERY CO and its affiliates (collectively “CHANDER KALA PERFUMERY CO”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://chandarkala.com/ (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and other applicable terms, and to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Personal Data

We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship. The types of data we collect include (but are not limited to):

  • Name, date of birth, address, phone number, email ID.

  • Proof of identity/address as shared during sign-up.

  • Bank account, debit/credit card, or other payment information (with your consent).

  • Biometric data like facial or physiological features (only for features you opt in for).

We may also collect:

  • Your behavior, preferences, and transaction history on our Platform or partner platforms.

  • Aggregated data for analytics.

You always have the option not to provide certain information by choosing not to use a particular service or feature.

Third-party platforms: If you share personal data directly with a third-party business partner, you will be subject to their privacy policies. We are not responsible for their practices, so please review them before sharing information.

Important: We never ask for sensitive data like credit card PINs or banking passwords. If you receive such a request, report it to the appropriate law enforcement authorities.

2. Use of Personal Data

We use your personal data to:

  • Provide and improve our services.

  • Assist with order fulfillment and customer support.

  • Customize and enhance your experience.

  • Inform you about offers, products, and updates.

  • Conduct research and analytics.

  • Prevent fraud and ensure security.

  • Enforce our Terms and Conditions.

You can opt-out of marketing communications as per your preferences.

3. Sharing of Personal Data

We may share your data with:

  • Our group companies and affiliates.

  • Sellers, business partners, service providers (e.g., logistics partners, payment processors).

  • Marketing and reward program partners.

We may also disclose your data:

  • To comply with legal obligations or requests.

  • To enforce our terms or protect rights/safety.

  • To government/law enforcement agencies under applicable laws.

Unless you opt out, shared entities may market their products to you.

4. Security Precautions

We follow industry-standard security practices to protect your data from unauthorized access, loss, or misuse. Information access is protected through secure servers and internal protocols.

However, online data transmission has inherent risks. Users are responsible for keeping their login credentials confidential.

5. Data Retention and Deletion

  • You may delete your account via your profile/settings or by contacting us.

  • Deletion may be delayed if there are pending orders, grievances, or legal obligations.

  • Once deleted, you will lose access to all account data.

  • We retain your personal data only as long as necessary for business, legal, or security purposes.

  • Some data may be retained in anonymized form for analysis.

6. Your Rights

You may:

  • Access, update, or correct your data via your account.

  • Request data deletion.

  • Withdraw consent (see section below).

7. Consent

By using our Platform and services, you consent to the collection, storage, use, and disclosure of your data as described in this Privacy Policy.

If you provide personal data of others, you confirm that you have their consent to do so.

We and our partners (including corporate affiliates, lending/technology/marketing/business partners) may contact you via SMS, calls, instant messaging, or email for purposes outlined in this policy.

You can withdraw your consent by writing to our Grievance Officer (see contact below) with the subject line: “Withdrawal of consent for processing personal data”. We may verify your request before acting on it. Withdrawal is not retroactive and may affect your ability to use our services.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please review it regularly. If there are significant changes, we may notify you as required by law.